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About Future Shop
FutureShop.co.uk. The Winning Formula.
Future Shop is an award-winning and highly successful independent UK based company with over 300,000 customers worldwide. We have a real passion for Hi-Fi and Home Cinema cables as well as AV Connectivity solutions. Future Shop is one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious brands.
With almost 4,000 sq. feet of warehousing and offices, we stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.
At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.
Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:
- your speakers and amp (or headphones!),
- the cables you are currently using,
- brands you have a soft spot for,
- your audio source equipment (CD player, turntable, streamer),
- your source media (CD, vinyl LP, Tidal, Spotify),
- the sound signature presently being delivered by your equipment (detailed/warm/balanced),
- whether you are happy with this signature or are looking to tweak it,
- and even your preferred genre(s) of music!
We routinely talk our customers out of spending more money than they need to because our goal is to maximise your satisfaction, not just our profits. Audiophiles are not known to be easily satisfied, so we are immensely proud to have so many discerning customers who keep returning to us, because their trust is the highest accolade we could receive.
If standard-length cables do not suit your needs, we also offer a custom-length Hi-Fi and AV cable service to meet your specific requirements. Our highly experienced engineers custom-make cables to the highest standards. They have been rigorously trained to perform these procedures by the individual cable manufacturers, and only use genuine materials and approved production techniques. All cables are tested for quality assurance and can be "burned in" before shipping, for free, upon request. Our unique next day delivery and courier options subsequently ensure our customers receive their order in time for installation.
So, why not speak to one of our highly experienced technical experts on the phone? Our team will consider the equipment you have, your aspirations, and the distances between your equipment before recommending a tailored connectivity solution for you. You can order items on the phone or online and then collect them from our reception during working hours.
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Customer Comments
1 June 2022EXCELLENT SERVICE, fantastic company to deal with. Always responsive with great products and quick delivery times.
15 October 2021Just a short note to say a huge thanks for your personal input & collaboration with Isol-8 (specifically Nic Poulson) to sort out my mains cables. The order arrived yesterday (DPD are a brilliant carrier; they give you real-time updates on delivery) and as an added bonus, they turned up whilst my wife was in the back of the house cooking dinner, so I didn’t even have to have that awkward conversation of,” What have got there?…” Cables were swiftly & surreptitiously installed & the system left to warm up. Everything seems great. It never ceases to amaze me what extra can be dragged out of a vinyl groove/ CD track- to hear new instruments you didn’t know where there is always a delight. Please pass on my Thanks to Nic too for expediting this order. Another satisfied customer.
8 October 2021Thank you soo much. Futureshop .....World Class.....in Punctuality.....Price and customer service which all combined means PROFESSIONALISM. I cannot thank you enough. I live in Australia and I buy from England that's got to tell you Something ....Steve
27 July 2021I received the QED Audio cable reference 6m subwoofer today at 13:15! Faster is impossible. Excellent service. I'm going to plug the cable into my system and audition carefully. Afterwards I'll tell you my opinion about QED cable, but Fututeshop's service is excellent. Congratulations. Continue like this, it's the right path. Best regards
19 May 2021Just to say that the cable has been delivered today, all absolutely perfect. Thank you for all your support and going the extra mile to keep this tricky - but grateful - customer happy! Great service from both companies. Kind regards Florian
8 April 2021Excellent customer service and in fact, next day or day later delivery. Thank you Futureshop and thank you iFi products. I never want to be a Hi-Fi journalist or writer because, be warned, when music gets to sound this good, it becomes like crack or fentanyl and you just cannot get enough. When would you have time to pick up a pen.
17 February 2021Hello Gary, I will be giving my review on Future shop but I just wanted to say a big personal thank you for recommending the Atlas and PS Audio Power cables and the Atlas extender. They have truly transformed my system beyond anything I could have hoped or wished for, it is truly amazing that power cables can make such a difference. So much so, I will be soon ordering two more Atlas EOS 4DD cables for my powered speakers. Kind regards, Darren.
12 February 2021Hi Adam, great thanks for your excellent customer service, great communication and very good product knowledge. If only all companies were as easy to deal.
8 February 2021After some time enjoying the cables you recommended, I would like to thank you for your advice. The good quality of the cable together with the bi-wire configuration achieves a clearly audible improvement. This improvement is spectacular in all terms, detail, situation on space, harmonics, even the bass is firmer and more concise. With Best Regards Narcís
19 January 2021Thank you very much for your excellent customer service and patience throughout the process. Both Adam Senior and Glyn deserve the highest praise. You went above and beyond the call of duty. It was a pleasure to do business with you and I will definitely be back.
