Delivery Options

We ship orders to all destinations around the world including the following:

We offer 'Free delivery on orders over £99' subject to the following terms & conditions:

• Applies only to orders with £99 or more of items (including VAT at the UK rate), at Future Shop
• Free Delivery on orders over £99 utilises Royal Mail First Class postal service for items weighing under 2KG. For items weighing over 2KG, we use DPD or DHL next working day services which deliver from 9.00am to 6pm within mainland UK (excludes Royal Mail Special Delivery Services and timed next day delivery services by DPD or DHL).
• Applies only to deliveries to addresses within mainland UK and Northern Ireland addresses. Applies only to orders that are to be delivered to a single Mainland UK delivery address.
• You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99. Where items are returned, the refund due will be the cost of the item less any postage costs.
• We reserve the right to change or discontinue 'Free delivery on orders over £99 promotion at any time.
• FREE DELIVERY FOR ORDERS OVER £99 OFFER DOES NOT APPLY TO TRADE CUSTOMERS.

1.2. Special Delivery UK - Guaranteed Next Working Day

We have 99.9% of the UK covered With Royal Mail Next Day Special Delivery. We guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to but we still guarantee delivery within three working days by 5.30 PM.

For the Next Day Special Delivery service, orders must be received by Future Shop by 4.30pm weekdays. Orders after the 4.30pm deadline cannot be guaranteed for same day dispatch.

Please note, Royal Mail Special Delivery for next working day may not be possible where non-standard cable lengths are ordered. If this is the case, the item will be shipped via The Royal Mail Special Delivery service as soon as the cable is custom made.

For orders weighing over 2KG, we reserve the right to ship items using Next Day Pre-Noon Courier Services where Royal Mail Special Delivery option has been selected.

1.3. Channel Islands & Northern Ireland

We accept orders from all Channel Islands including Alderney, Jersey, Guernsey and Sark. Unless you select a premium service, Items weighing under 2KG are delivered using our standard UK delivery option above. For items weighing over 2KG, a surcharge may be applied for all deliveries to the Channel Islands as well as Northern Ireland.

1.4. EU Countries & Worldwide

European Countries

Deliveries to EU member states are not subject to 20% VAT after December 31st 2020 and therefore the 20% VAT on items is automatically deducted when you log-in, register or proceed to place an order.

The customer will be liable for the VAT at the local VAT rate and duty on the import if applicable. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.

We offer the following shipping services:

• Royal Mail First Class International Airmail Services - Items are usually delivered within 3 to 5 working days.
• Royal Mail Standard International Mail Services - Items are usually delivered within 7-10 working days.
• DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
• Federal Express International Priority - Items are usually delivered within 24 to 48 hours. FedEx orders must be received by 3.00pm for next day service to most destinations in Europe.
• Federal Express International Economy - Item are usually delivered within 48 to 72 hours.

Worldwide - Excluding UK & Europe

Deliveries outside of the UK are not subject to 20% VAT and so the 20% tax on items is automatically deducted when you log-in, register or proceed to place an order.

If applicable, the customer will be liable for the taxes at the local tax rate and duty on the import. This may need to be paid in advance to your local Customs & Excise office or the delivery company before your order can be delivered.

We offer the following shipping services:

• Royal Mail First Class International Airmail Services - Items are usually delivered within 7 to 10 working days.
• Royal Mail Standard International Mail Services - Items are usually delivered within 15 working days.
• DHL Express International - Items are usually delivered within 24 to 48 hours. DHL orders must be received by 3:30pm for next day service to most destinations in Europe
• Federal Express International Priority - Items are usually delivered within 48 hours. FedEx orders must be received by 3.00pm in order to ship items the same day, subject to stock availability.

• Where the actual weight of the package significantly exceeds the shipping cost charged on orders, we may write to you for an additional shipping charge. For larger orders, items may be shipped in multiple packets at our discretion.